FAQ

1. Can I return my product?

Yes, you can return your product as long as it's within our warranty date and not damaged. For more info, please see our Refund Policy page.

 

2. Can I color/cut/style my hair?

A: Yes,  All NaturalTrue Hair  products are made from 100% human hair and can be cut, colored and styled as if it were your own. You can darken it, lighten it, lay it to the side or make it shorter, but remember: just like our own hair, your human hair requires a good maintenance routine to keep it looking fresh and vibrant. Each purchase is accompanied by a set of care and maintenance tips specific to that particular texture.

 

3. Can I straighten the curly hair?

Yes! NaturalTrue Hair products are extremely versatile, but it’s important to remember that just like our hair, frequent use of high heat may permanently loosen the curl pattern.  If straight hair is your preferred style, we suggest trying one of our straight textures styled using bundles (for a full head sew-in) or a wig so that all of your hair is protected.

 

4. How long will my hair last?

A: NaturalTrue Hair products can last up to a year or more with proper maintenance (we have some customers who have been reusing their NaturalTrue Hair for more than one year!). Because our hair is 100 percent virgin human hair, it truly does respond to how you care for it.  With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling; as such, we recommend not cutting or sewing through wefts and sealing the wefts before your sew-in install.  For curly textures such as our Deep Wave,Jerry Curly, collections, DIY, U-part, lace frontal, full lace wigs and Clip Ins can help extend the durability and life of your hair. These products allow you to remove the hair periodically for washing, conditioning, styling, and other special considerations.  Remember…just like your own hair, curly and textured hair needs lots of moisture, but it does not respond well to products with alcohol or heavy product use. With NaturalTrue Hair, there’s no need for hair grease or globs of gel. A simple co-wash regimen will do. If you experience heavy product buildup, you can treat the hair with a clarifying shampoo followed by a deep condition with a moisture rich conditioner.